Delivery & Returns Information
This delivery information page sets out how Gifts Central handles your items, the time it takes for deliveries and who we use to deliver your items to you.
We use Royal Mail For All Our Deliveries:
- Economy (Royal Mail 2nd Class) : 3-5 days
- Standard Delivery (Royal Mail 1st class) : 1-2 days
- Expedited Delivery (Royal Mail Special Delivery Before 1pm) : Next Day (excluding Weekends)
- Next Day Including Saturday (Royal Mail Special Delivery) : Saturday Deliveries
- Please be aware that at busy times of the year, delivery may take longer (Christmas)
- We normally send out our deliveries the same day when purchased before 3pm (except bank holidays and weekends)
Returns & Cancellations
Cancelling an order:
- If you wish to cancel an order with us, please email or phone giving us your order number, name and email address. We will endeavour to cancel the order for you, if we are unable to cancel the order, we will accept the return from you without delay and at no cost to yourself.
Returning An Order:
- We offer a 30 days money back guarantee on all purchases except where the item has been personalised.
- Personalised items can only be returned if they are faulty or the personalisation has been done incorrectly by ourselves.
- All other items must be returned with their original packaging intact.
- Once we have received the item back we will issue you with your refund the same day, this will be paid back to the same payment method used to make the purchase.
- If the return is for a change of mind, you will be responsible for the return costs.
- If the return is for a faulty or incorrectly sent item, we will refund the returns costs back to you, or issue you with a returns label.