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Terms & Conditions

 

Shipping & Delivery

We ship to all parts of the UK and the European Union as well as the United States, Canada and Australia. We aim to dispatch your parcel(s) the same day except at weekends and bank holidays. Payment must be made before 3pm that day. We use Royal mail to send out all our parcels.

Delivery times may take longer during busy periods such as Bank Holidays or the busy Christmas period.

  • UK Economy Delivery 3-5 days
  • UK Standard Delivery 2-3 days
  • UK Next Working Day
  • Europe 3 - 5 days

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Privacy & Security

This Privacy Policy governs the manner in which Gifts Central collects, uses, maintains and discloses information collected from users (each, a "User") of the www.giftscentral.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Gifts Central.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Gifts Central may collect and use Users personal information for the following purposes:

  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We may use feedback you provide to improve our products and services.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Gifts Central has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Gifts Central
Unit 13 Turnbull Way Knightsridge Livingston West Lothian EH54 8RB
01506 239091
admin@giftscentral.co.uk

This document was last updated on March 29, 2017
 
 

Returns & Replacements

We're happy to exchange the goods or refund your money if the goods are faulty. However, if the goods are not faulty and you have decided that for whatever reason, they are not for you, all you have to do is return the goods, unopened, in their original condition within 30 days of receipt of goods. Unfortunately, if the goods have been opened, then we cannot exchange or refund any money as we are unable to resell the product for hygiene reasons. To return an item to us, all you have to do is package the products carefully, include the delivery note and a brief note telling us why you are returning the goods. Pay the postage costs, (use a recorded delivery service for this). We will then refund your postage costs if the return is a result of an error on our behalf or if the goods were faulty. Once we have received and processed your return, we will issue a full refund or if you prefer, exchange the items for other products in our shop. An email will be sent to you confirming your return information when we have processed it. If your chosen substitute product is not in stock we will contact you to offer either an alternative or a refund. If you don’t have your delivery note, then please write the order number on a separate sheet of paper and enclose it with the package so that we can trace your order history. This guarantee does not affect your statutory rights . Should you choose to exchange a product that is not faulty then we will have to recharge you the original shipping costs. This is a real cost to our company and not a profit therefore the postage to resend goods to you will need to be charged. Please see postal charges for further information.

Items that require customisation such as adding a name or saying are non-returnable unless there is an error in the customisation on our part.

Send your return to:
Unit 13 Turnbull Way, Knightsridge, Livingston, West Lothian, Scotland, EH54 8RB, United Kingdom

 

Ordering

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. Postage charges will be shown prior to you placing your order. You will be required to pay for the goods in full at the time of ordering.

We use 256 bit secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or PayPal. Using secure payment gateways by Sagepay or Paypal. Our payment partners process all credit / debit card payments securely. Promotional prices only apply during the period stated.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate, where applicable.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Once your order is complete we will notify you of the dispatch date.

 

Payment, Pricing & Promotions

 

 

Viewing Orders

By creating an account with us before placing an order, or when checking out, you can keep track of all orders you have placed with ourselves. In order to do this, log into your account with the username/email address and password you used to setup the account. You will then be able to access your account details, change your information and view past orders.

 

Updating Account Information

You can at any time update or amend the information in your account. To do so, log in with the email and password you used to create the account. From your account screen you can update your delivery address, email, contact details.